Legal
Privacy Policy
Effective Date: 10th May 2026
Welcome to Eazo ("Company", "we", "our", "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.eazo.in) or use our Eazo Customer App and Eazo Partner (Maid) App (collectively, the "Platform").
By accessing or using our Platform, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site or our apps.
Information We Collect#
A. Information Collected from Website Visitors (www.eazo.in)
IP address, browser type, operating system, pages viewed, and the dates/times of your visits.
Information collected through cookies and similar tracking technologies to improve user experience.
If you fill out a "Contact Us" form, we collect your name, email address, phone number, and your message.
B. Information Collected from Customers (via Eazo Customer App)
Name, mobile number, and email address.
Complete postal address, geolocation data (to facilitate accurate bookings), and home details necessary for the service.
Booking history, service preferences, ratings/reviews, and payment transaction details (Note: We use secure third-party payment gateways; Eazo does not store your complete credit/debit card numbers).
C. Information Collected from Service Partners / Maids (via Eazo Partner App)
Name, mobile number, address, and photographs.
Government-issued identification (e.g., Aadhaar Card, PAN Card), Society Card, background check information, and references.
Bank account details or UPI ID for processing payouts.
Real-time GPS location when the app is active or running in the background (used to assign nearby jobs, track arrival times for the customer, and ensure safety).
How We Use Your Information#
For All Users
- To provide, maintain, and improve our Platform.
- To resolve technical issues and respond to customer support requests.
- To communicate updates, security alerts, and administrative messages.
For Customers
- To schedule and fulfill domestic services (cleaning, cooking, etc.).
- To share your address details with the assigned Service Partner to execute the booking.
- To process payments and refunds.
For Service Partners (Maids)
- To verify your identity, conduct background checks, and assess your suitability for the platform.
- To connect you with nearby Customers seeking services.
- To process your earnings and transfer payouts to your bank account.
- To display a limited profile (such as your first name, photo, and ratings) to the Customer you are assigned to.
Data Retention and Security#
Security
- We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, or alteration.
Retention
- We retain personal information for as long as your account is active or as needed to provide you services, resolve disputes, and comply with our legal and regulatory obligations in India.
Your Rights (Under Indian Law)#
Depending on your user type and the applicable laws (such as the DPDP Act), you have the right to:
Request a copy of the personal data we hold about you.
Request that we correct any inaccurate or incomplete personal data.
You may withdraw your consent for data processing at any time by deleting your account. However, doing so means you will no longer be able to use Eazo's services.
Request the deletion of your personal data, subject to legal and operational retention requirements (e.g., maintaining transaction records for tax purposes).
Data Deletion#
You have the right to request the permanent deletion of your personal data from Eazo's systems. We are committed to processing all deletion requests promptly and transparently.
How to Request Data Deletion
- Send an email to info@eazo.in with the subject line "Data Deletion Request".
- Include your registered name, mobile number, and a brief reason for the request.
- We will acknowledge your request within 24 hours and complete the deletion within 48 hours of verification.
What Gets Deleted
- Your account profile, personal identification details, address, and service preferences.
- Any saved payment method references linked to your account.
- Location history and geolocation data stored against your account.
Exceptions — Data We May Retain
- Transaction records, invoices, and booking history may be retained for up to 5 years to comply with applicable Indian tax and financial regulations.
- Information required to resolve active disputes or pending legal proceedings will be retained until resolution.
- Aggregated, anonymised data that cannot identify you personally may be retained for analytics purposes.
Updates to This Privacy Policy#
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date."
Grievance Officer#
In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Name
Archana Mishra
Designation
Grievance Officer
Working Hours
Mon–Fri, 10:00 AM – 6:00 PM